Overview

In German it is “der Kunde ist K?nig” (Customer is King) or in Japanese “okyakusamawakamisamadesu” (Customer is God). King or God they might not be but every business tends to make their customers feel like one. The advent of Omnichannel Customer Support is one step forward?for keeping your customers happy. However, are you able to keep up with all the customer inquiries within stipulated timelines? If not, we are the answer to your problem.

Who is it
for Any business

For any business that aims to answer each customer inquiry/ticket without making their customer wait. You can be an online store, logistics company, restaurant, or any service provider. If you have given your customers a gateway to reach out to you online, you need omnichannel customer support assistance.

How we assist

Depending upon the flow of communication, we provide you with dedicated staff or a team to take care of customer interaction. The communication can be through phone, chat, email, support platform, instant messaging, social media- we will take care of it all. Besides a team, you would also get a supervisor and an account manager to keep you and your customer’s expectations on track?every time.
We will be an extension to your team, or you can call us your virtual team. The best part is you can scale your business and team anytime, as we do not follow a rigid structure for scaling or downsizing.

FIND THE RIGHT ANSWER

Why us

We hire the best people to ensure work effectiveness and business growth. With a list of below benefits, you know what you have when you hire us.
Scale business at ease
Meet your SLAs
Dedicated team
No sick days
Management bandwidth
Flexible timings
27/7 coverage
Customer centricity

What we do

Phone support
Chat support
Email support
Social media support
Ticketing systems
Custom reports
Customer review management
Marketplace management

Tools we use

Get started

The process to connect with us is easy; all you need to do is access your needs, identify the tasks which you wish to delegate, and get started with our omnichannel customer support.

Conduct an inquiry
Take it ahead with manager
Meet your dedicated staff
Undergo learning & training process
Get started
OUR LOCATIONSWhere to find us?
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OFFICE LOCATIONS
INDIA

Fusion Business Solutions Pvt. Ltd.
F-37, IT Park, MIA Extension,
Udaipur-313002, Rajasthan, India
+91-977-227-9996

UNITED STATES

Fusion E-Solutions LLC
82-67 Austin St. Suite 311,
Kew Gardens, NY 11415
+1-240-979-0061

UNITED KINGDOM

Fusion Information Technology Ltd.
281 Kenton Road, Harrow, Middlesex,
United Kingdom, HA3 0HQ
+44-20-3290-8897

All Rights Reserved ? 2020 Fusion Business Solutions Pvt. Ltd.

All Rights Reserved ? 2020 Fusion Business Solutions Pvt. Ltd.

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